Rules That Govern Your Use in Japan

By creating an account and using the services, you agree to these terms, the privacy policy, and any sport- or event-specific rules. If you do not accept any part of these terms, do not use the platform or place a bet.

• Eligibility and registration:
  • You must be at least 20 years old, or the minimum legal age in your location if higher.
  • You must be a natural person acting on your own behalf, using accurate information during registration and throughout account use.
  • Use is prohibited if local law does not permit online betting or games of chance. You are responsible for confirming that participation is allowed where you live or access the services.
• Changes to terms:
  • The platform may modify these terms to reflect regulatory updates, product changes, or risk controls.
  • Revised terms take effect from publication. Continued use signifies acceptance, so read updates regularly.
• Proper use of the platform:
  • Do not misuse services, attempt to manipulate odds, markets, bonuses, or technical systems, or deploy automated bots.
  • Only one account per person is permitted. Duplicate or shared accounts may be suspended.
  • All content, odds, software, and trademarks are protected by intellectual property laws. No copying, resale, or reverse engineering.
• Liability and availability:
  • Services are provided on an as-available basis. Access may be limited for maintenance, security, or legal reasons.
  • The platform is not liable for losses arising from internet failures, interruptions, or third-party service outages.
  • Maximum liability for any claim is limited to the amount of the relevant bet or the balance in your account, whichever is lower, subject to non-excludable statutory rights.
• Governing law and disputes:
  • The contractual relationship is governed by the laws of the operator’s licensing jurisdiction outside Japan.
  • Complaints should be submitted through the support channel. If unresolved, the matter may be escalated to an independent dispute resolution body where available.

• Who may place a bet:
  • Only eligible, verified users may place bets.
  • Betting is not permitted where it is not allowed by law, including for users physically present in restricted locations.
• Bet acceptance:
  • A bet is accepted when it appears in your betting history with a unique reference and confirmed odds.
  • Markets may be suspended or voided due to technical issues, palpable errors, or legal restrictions.
  • The platform may reject, limit, or partially accept bets to manage risk and comply with regulatory obligations.
• Limits and stakes:
  • Minimum and maximum stakes vary by event, market, and account status. Applicable limits are displayed on the bet slip before confirmation.
  • Maximum payout caps may apply per event or market. Details are shown in market rules or the bet slip.
• Settlement and results:
  • Bets are settled on the official result as declared by the event’s governing body.
  • If an event is postponed, abandoned, or rescheduled, settlement follows market-specific rules presented before you place a bet.
  • Dead heat rules, tie handling, and partial void rules apply as stated in market descriptions.
• Errors and voiding:
  • If odds or markets are offered due to an obvious error, the platform may void the bet or settle at the correct odds available at the time of placement.
  • Bets placed after an outcome is known or after a decisive advantage occurs are void.
• Cancellations and cash out:
  • Once accepted, bets cannot be cancelled by the user. A cash out feature may be offered at the operator’s discretion and is not guaranteed.
  • Promotions that affect settlement are governed by the bonus rules and may be withdrawn if misuse or breach occurs.

• Deposits:
  • Funding methods may include bank cards, bank transfer, approved e-wallets, prepaid methods, and digital assets where permitted by law and policy.
  • Method availability depends on your location and verification status. Limits and potential fees are displayed in the cashier before you confirm a transaction.
  • Funds must originate from a payment method held in your name. Third-party deposits are not allowed.
• Withdrawals:
  • The platform may require that withdrawals be made to the same method used for deposit, where feasible, to meet AML requirements.
  • Processing times vary by payment provider and verification status. Standard internal review timelines are shown in the cashier.
  • The operator may split withdrawals, request additional KYC documents, or impose daily and monthly caps as required by risk controls.
• KYC and verification:
  • You may be asked to provide identity, age, address, source of funds, and source of wealth information.
  • Verification must be completed before withdrawals. Failure to provide accurate documents may result in delays or restrictions.
• Transaction rules and cancellations:
  • Transactions can be reversed or held if required by law, AML policies, chargeback risk, or suspected fraud.
  • Currency conversion rates are determined by the payment provider or the platform rate displayed at the time of the transaction.
• Dormant and inactive balances:
  • Accounts may be deemed inactive after a period without login or bet activity. Handling of dormant balances follows the posted policy and applicable law.

• Commitment:
  • Gambling should be entertainment, not a source of income. You are encouraged to set personal limits and read risk information before betting.
• Control tools:
  • Deposit, loss, and stake limits configurable by day, week, or month.
  • Session reminders and time-outs to pause betting activity.
  • Self-exclusion for fixed periods or permanent closure. During exclusion, you must not attempt to open another account.
  • Optional product blocks that restrict access to selected services.
• Signs of risk:
  • Chasing losses, betting beyond planned limits, neglecting obligations, or betting to manage stress are indicators to seek help.
• Support resources:
  • Gamblers Anonymous Japan.
  • Gambling Therapy international online support.
  • Local public health counseling services and consumer advice centers in Japan.
• Minors and vulnerable users:
  • Underage betting is prohibited. Account holders must take steps to prevent access by minors on shared devices.

• Legal obligations:
  • The operator implements AML and CTF measures aligned to international standards and local requirements relevant to users in Japan.
• Customer due diligence:
  • Identity, age, address, and beneficial owner checks.
  • Enhanced due diligence for higher-risk profiles, including PEP screening and sanctions checks.
  • Ongoing verification if information changes or risk increases.
• Monitoring and controls:
  • Automated and manual transaction monitoring to detect unusual patterns, rapid movements of funds, or misuse of bonuses.
  • Restrictions on third-party payments, anonymous instruments, and cash-like transactions.
  • Source of funds and wealth reviews where activity exceeds thresholds or appears inconsistent with known profile.
• Reporting and consequences:
  • Suspicious activity may be reported to competent authorities. Details of such reports cannot be disclosed to the user.
  • The operator may place holds on funds, suspend services, or close the account if AML concerns arise.

• Scope and laws:
  • Personal data is processed under the Act on the Protection of Personal Information of Japan and other applicable data protection laws. Additional safeguards may apply for residents of jurisdictions that grant extra rights.
• Data collected:
  • Identification and contact data provided at registration and verification.
  • Account, transaction, and betting history, device and log data, cookies, and preferences.
  • Compliance information such as KYC documents and sanctions screening results.
• Purposes of use:
  • Provide services, manage your account, process payments, and settle bets at accurate odds.
  • Prevent fraud, enforce legal obligations, and maintain security.
  • Personalize experience, manage bonuses, and conduct service analytics where permitted by law.
• Legal bases:
  • Contract performance, legal obligations, legitimate interests, and consent where required.
• Sharing and transfers:
  • Data may be shared with payment providers, identity verification partners, analytics vendors, dispute resolution bodies, and regulators where mandated.
  • Cross-border transfers occur to service providers outside Japan subject to contractual safeguards and risk assessments.
• Your rights:
  • Request access, correction, deletion, or restriction of processing where applicable.
  • Object to certain processing and request data portability, subject to legal limits.
  • Withdraw consent at any time for activities based on consent.
  • Submit a complaint to a data protection authority if you believe your rights are infringed.
• Retention and security:
  • Data is retained only as long as necessary for the purposes above and statutory retention periods.

• Technical safeguards:
  • Transport Layer Security for data in transit and encryption of sensitive information at rest.
  • Segregated environments, firewalls, and intrusion detection with continuous monitoring.
• Account protections:
  • Strong password requirements and optional two-factor authentication.
  • Session management, device reviews, and timeout controls to reduce account takeover risk.
• Operational controls:
  • Access control based on job role, background checks for relevant staff, and security training.
  • Independent audits and regular testing of critical systems.
• Your responsibilities:
  • Keep credentials confidential, enable 2FA, log out after use, and update software on your devices.
  • Inform support immediately if you suspect unauthorized access or notice unrecognized bets.